Engage Your Customers with Dynamics 365 CE (Formerly Microsoft CRM)
Add value to every customer interaction and sales opportunity with Tigunia’s dedicated Dynamics 365 CRM and sales implementation, training, and support.
Bring Your Sales, Service, and People Together
Companies of all sizes can benefit from customer relationship management (CRM) software. At Tigunia, our CRM solution of choice is Microsoft Dynamics 365 CE, formerly Microsoft 365 CRM. Flexible and functional, this proven CRM platform brings together all of Microsoft’s customer engagement apps, including sales, marketing, customer service, field service, and customer insights.
Revolutionizing the Customer Experience: Your Guide to Microsoft Dynamics 365 CRM
Navigate all the ins and outs of implementing Microsoft Dynamics 365 CRM —the modern-day customer relationship management platform that equips your teams with the cutting-edge tools necessary to elevate customer experiences, uncover critical insights, and grow revenue.
DOWNLOAD WHITEPAPERCreate the Best Customer Experience with Microsoft Dynamics 365 CRM & Sales
At Tigunia, we’re passionate about tailoring tech solutions to match the unique needs of businesses – big or small. We’re pros when it comes to elevating your operations with Dynamics 365 CRM and Sales, our go-to platform that can be fitted like a glove around your sales, marketing, and customer service strategies. With its ability to streamline processes, foster better customer relationships, and deliver invaluable insights, investing in Dynamics 365 CRM means you’ll enjoy increased efficiency, stronger customer loyalty and data-driven decision-making, setting your business up for some serious growth.
Implementation & Consulting
Dynamics 365 CE is a highly customizable CRM solution that requires strategy and guidance when building, testing, and going live. The success of your Dynamics 365 CRM implementation depends on your people, processes, and partner. Tigunia can help you configure Dynamics 365 to fit your business requirements, achieve your project goals, stay on budget, and get your people fully on board so you can start reaping the rewards immediately.
Strategic planning is a critical component of every Dynamics 365 implementation, which is where we happen to excel. We employ the best team of dedicated Dynamics senior developers and project managers to ensure you get the best solution possible – on time and within scope.
Practical Training
No matter how familiar you are with the Microsoft interface, a new business management solution comes with a revised strategy and a new approach to doing business. With a fully stacked team of Dynamics 365 CRM experts, we’re here to help you learn the system, prepare your new processes, and hit the ground running at Go Live.
Organizational change can be hard for employees that know a current system from front to back – but we can make it as painless as possible. We provide hands-on training from our expert resources before every Dynamics 365 CRM implementation to fully adjust and prepare your staff for the new system. We also help you support the long-term evolution of your new system with continuous training and support.
Long-Term Support
It doesn’t matter if your software is fully up-to-date and your employees are expertly trained – software issues happen when you least expect it. We can help you prepare for all situations, from emergencies to technical questions, to minimize business disruption and keep your business operating as usual. With TIgunia by your side, you get guaranteed response times from dedicated resources who know your business, staff, and history.
When the workflow you just built isn’t working the way you want it to, you need answers. Now. Our experienced team understands that time is of the essence and we make your urgency our priority. We are easy to reach, fast to respond and here for you when you need advice. Prevent downtime or delays with a partner who understands your system and business requirements. We provide routine maintenance, technical support, and performance optimization to keep your business running smoothly for your employees and your customers.
Custom Development
The sky is the limit with Dynamics 365 – but it pays to have a partner who knows what they’re doing. Take the months you would spend on customizing your perfect system and cut that in half. With Tigunia, we know the data model like the back of our hand and can help modify Dynamics 365 to your business requirements.
Dynamics 365 is a cloud platform built for growth, just like your business. With customizations and performance enhancements, we can help you continuously improve and extend your software to meet your evolving needs. Our goal to optimize your software and make sure you get the most value from your investment.
Make Your Customers Top Priority
Your customers and your people are the backbone of your operations and now is your chance to go above and beyond with better visibility, insight, and process efficiencies. Tigunia’s highly experienced team of CRM experts can help you optimize your Dynamics 365 solution to improve sales performance, increase revenue, and deliver the best possible customer service.
Don’t Buy a (Traditional) CRM Project!
Get a Fixed-Fee CRM Express Package with Quick Install and Fast ROI Instead
Say goodbye to bloated CRM project budgets and hello to rapid value! We’ll take on the cost variable risks so you can take on five-star customer experiences. Learn about getting a fixed-fee CRM express package with Tigunia and request a quote today.
Learn MoreCRM FAQs
Microsoft Dynamics 365 CRM is a cloud-based customer relationship management solution that integrates sales, marketing, and customer service functionalities. It helps businesses streamline sales processes, enhance customer engagement, improve customer experiences, and drive growth by providing a unified platform for managing customer interactions and data.
Dynamics 365 CRM seamlessly integrates with other Microsoft solutions such as Dynamics 365 Business Central, Office (Microsoft) 365, Outlook, SharePoint, and Power BI. This integration facilitates efficient data sharing, improved collaboration, and comprehensive analytics across various business functions.
Yes, Dynamics 365 CRM is designed to cater to businesses of all sizes, including SMBs. Its scalable cloud architecture and flexible pricing models allow companies to adopt features that align with their specific needs and budget constraints.
Microsoft implements comprehensive security protocols, including data encryption, role-based access controls, and regular compliance audits, to ensure that data within Dynamics 365 CRM is protected against unauthorized access and breaches. Additionally, Tigunia offers a full suite of IT Security services to further safeguard your CRM environment, including advanced threat detection, endpoint protection, and network security solutions tailored to your business needs.
Dynamics 365 CRM offers both cloud-based and on-premises deployment options. The cloud-based model delivers significant advantages, including automatic updates, reduced infrastructure costs, better security, and enhanced remote accessibility, making it an increasingly popular choice for businesses seeking improved performance and flexibility.
By centralizing customer data and interactions, Dynamics 365 CRM enables personalized communication, timely responses, and a deeper understanding of customer needs. This leads to improved customer satisfaction and loyalty.
The sales module offers essential tools such as lead and opportunity management, sales forecasting, pipeline tracking, and collaboration features. These capabilities empower sales teams to manage prospects effectively and close deals more efficiently. When evaluating CRM solutions, ensure you choose a system that aligns with your business goals.
Absolutely. Dynamics 365 CRM offers extensive customization capabilities allowing businesses to tailor workflows, forms, and dashboards to align with their operational needs. Effective customization supports strong user adoption—read our blog on Dynamics CRM Implementation Success Strategies for tips on maximizing solution success.
Dynamics 365 CRM provides mobile applications compatible with various digital devices, enabling users to access customer information, update records, and perform tasks on the go.
Tigunia offers comprehensive data migration services to facilitate the seamless transfer of existing customer data into Dynamics 365 CRM, ensuring data integrity and minimal disruption to business operations.
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