Sherweb

Sherweb is a leading cloud solutions provider with more than 1,000 employees and a growing internal CRM user base. Before engaging Tigunia, Sherweb was operating on a heavily customized, on-premises version of Microsoft Dynamics CRM that hadn’t been updated since version 2016.

This legacy setup created major limitations: siloed data across disconnected systems, lack of integration with modern tools like data enrichment, and a costly, time-consuming reliance on internal developers to make even the smallest business rule changes.

Because their CRM lacked compatibility with cloud-based platforms, the team also missed out on automation, analytics, and modern user experience improvements. The system’s aging infrastructure slowed business processes and left the sales and marketing teams without a unified view of the customer. As the business continued to rapidly grow, this fragmentation put pressure on every team to work harder just to get baseline insights. It was clear the CRM needed an upgrade to the cloud—but just as importantly, they needed a skilled partner who could help guide the transition and augment internal resources for implementation.

After evaluating a shortlist of Microsoft partners, Sherweb selected Tigunia for their practical, hands-on approach and collaborative mindset. “They didn’t come in with a sales pitch or flashy presentation,” said Mathieu Clement, Sherweb’s internal project lead. “They came in with a plan and that really resonated with me.”

From the beginning, the engagement was structured as a true partnership. Tigunia worked closely with Sherweb’s internal teams to split responsibilities according to skillsets. Sherweb handled several of their own Dynamics customizations while Tigunia led the redesign of the CRM architecture, provided strategic oversight, and managed the complex data migration.

Tigunia’s flexibility and responsiveness were essential to Sherweb’s project success. Together, the teams co-designed solutions, validated ideas, and made fast, informed decisions. “It really was a collaboration and having a technology partner that was able to do that made all the difference,” Clement noted. “We were all working toward the same goal and we achieved it.” Tigunia didn’t just bring technical knowledge—they brought clarity, adaptability, and trust.

The CRM migration launched on time and on budget—earning praise from executives across the business. But for Sherweb, the benefits didn’t stop at a successful go-live.

With their new Dynamics 365 CRM Online environment, Sherweb completely eliminated costly development delays. Business rule changes that once had an internal backlog of up to six months and took 40–60 hours of developer time when initiated can now be completed in as little as 15 minutes, thanks to low-code automation and self-managed configurations—a 99.6% difference in processing time!

The new CRM also opened the door to modern, cloud-based integrations. Sherweb can now use tools for data enrichment—something previously impossible when their legacy on-premise environment didn’t have compatibility. Sales, marketing, and executive teams all benefit from improved visibility, faster updates, and seamless access to Microsoft-native tools like Copilot and Power Automate.

What Sherweb gained wasn’t just a better CRM—it was a better way of working. They’re now equipped to move faster, respond to change, and scale without friction. And they have a partner they trust when it’s time to take the next step, which is already underway! Sherweb is working with Tigunia on a second phase to the project, implementing Customer Service and expanding the user count from 300 to 500.