Alfresco Homes

As a leading supplier of outdoor furnishings, Alfresco Homes operates with complex factory vendor relationships and global shipping requirements. But behind the scenes, their accounting processes in Microsoft Dynamics Business Central were becoming prohibitively challenging. A broken prepayment invoice set-up from their original implementation partner meant payments were hitting the wrong accounts, requiring a bunch of write-offs at the end of the year that buried real costs and distorted profitability.

At the same time, their purchase return workflows were inflating adjusted costs and piling up in GL accounts where they didn’t belong, which was creating avoidable expenses and inaccuracies. With slow, manual, and error-prone reporting, the Alfresco team also had no reliable way to track performance or uncover financial red flags. The situation was piling up and becoming increasingly compounded with the company’s growth.

Alfresco Home needed a new Microsoft partner who truly understood their ERP solution and could step in, fix what was broken, prevent future loss, and get their system working the way it should. Ultimately, they turned to Tigunia for what would become a Business Central “rescue.” Working alongside the internal accounting team, Tigunia didn’t just fix the accounting and workflow problems, they taught the team how to refine and own the process. Together, they restructured the prepayment invoices to properly track deposits and balances, ensuring that matching debits and credits hit the correct GL accounts every time.

Tigunia also implemented automation around purchase returns to eliminate adjusted cost buildup and prevent inaccurate GL statements, restoring financial confidence. Finally, they introduced Jet Reports to streamline and speed up reporting, improving the access to and accuracy of key metrics across departments. These changes turned daily accounting from a fire drill into a repeatable, trusted operation that ultimately saves unnecessary six-figure write-offs per annum.

The financial impact of Tigunia’s end-to-end Business Central configuration fix, from GL accuracy to return automation, was immediate. Alfresco Home eliminated more than $100,000 in write-offs in the first year alone and anticipates over $500,000 in long-term ROI from the corrected accounting processes. Freight charge errors, previously missed on invoices, are now being resolved through improved training and workflow reinforcement, protecting margins and customer trust.

With fewer errors, the elimination of manual work, and more trustworthy reporting, the Alfresco team can focus on strategy and growth instead of untangling accounting messes. Their operations are cleaner, their numbers are trusted, and their profitability is climbing.