Embarking on the journey to refine your business operations with Microsoft Dynamics 365 Business Central requires skilled navigation through the intricacies of ERP implementation. This undertaking intersects with every aspect of your enterprise, from workforce efficiency to financial outcomes.
Herein lies the pivotal role of a Microsoft Dynamics 365 Business Central partner. These strategic collaborators bring to the table a wealth of in-house expertise, specialized resources, and invaluable experience to orchestrate the seamless deployment, training, and ongoing support of your ERP solution.
However, within the vast expanse of potential Dynamics 365 Business Central partners, a significant challenge emerges – not all possess equal capabilities. As Business Central solidifies its position as one of the most prevalent mid-market ERP systems worldwide, the partner ecosystem experiences significant growth.
While each partner may offer similar services, the difference in how they deliver can be big.
The partner you choose to optimize your operations and enhance productivity carries profound implications. Opting for the right partner can unlock the promised benefits, yet selecting an unsuitable one may lead to unforeseen project delays, consuming precious time, resources, and introducing operational disruptions. The repercussions of such a decision often manifest only after the project is underway, underscoring the critical importance of making a well-informed selection from the outset.
To ensure your project avoids common pitfalls and is steered towards success, it’s crucial to recognize the signs of potential failure from the onset.
The Road to Dynamics 365 Project Failure
The eye-opening reality is that Microsoft Dynamics 365 Business Central implementations fail all the time. In fact, 99% of our existing Dynamics 365 customers are considered rescues. Although there are thousands of reasons why a project can go askew when the stakes are so high, we’ve noticed a pattern over the past decade.
In our blog post on implementation risks, we outlined the most common signs of failure. Constant delays and missed milestones are huge red flags, but there are other signs like lack of communication, inconsistent data quality, and unnecessary customizations that also indicate there are major issues happening with your implementation project.
Unless your company is in complete disarray, delayed milestones, cost overages, and general confusion are most often caused by the partner. Without having product background or experience working with large-scale ERP software projects, you must rely on a partner for guidance, knowledge, and help. A good partner should be able to tell you when something is running behind and why, working with you to resolve the specific issue. There should be upfront information sharing, and you should feel confident every step of the way.
Now, this is where we get into the stickier part of the conversation. We’re not saying that a partner is the only person to blame in an enterprise software implementation failure. But, in every Dynamics 365 rescue we have been involved in, there is a clear incompatibility between the customer and partner. With so many moving parts, people involved, and money on the line, this incompatibility can stem from anywhere.
Has Your Software Partner Outgrown You? Here’s How to Tell
When many of our Dynamics 365 rescue customers came to us in the beginning, they were experiencing similar problems with delays, costs, customizations, and collaboration. The problem was that in their time of need, the partner was nowhere to be found. As a result, many customers often refer to this experience as their partner “outgrowing them.”
When you’re no longer a priority in the eyes of your partner, you’re better off moving on. It’s the only way to complete your project and deploy Dynamics 365 successfully, and to be fully supported with its use in the future.
5 Signs It’s Time to Change Your Microsoft Dynamics 365 Business Central Partner
- They’ve stopped taking your calls and making you a priority.
If you find it increasingly difficult to get in touch with your partner, or if your concerns and queries are consistently ignored or placed on the back burner, this could be a strong indicator that they no longer value your business as highly as they should.
- They have pushed solutions you don’t need or may not be ready to use.
When a software partner starts recommending solutions or upgrades that don’t align with your current needs or strategic direction, it may suggest that their focus has shifted from solving your problems to increasing their sales.
- They don’t fix your problems or address your concerns.
A good partnership involves addressing and resolving issues promptly and effectively. If your current partner is dismissive of your problems or consistently fails to provide viable solutions, it’s a sign that the partnership might no longer be beneficial.
- There is pressure to spend more money, extend the project, and customize your solution beyond your budget or need.
If you feel pressured to approve additional expenses that are not aligned with your initial goals or budget, especially in ways that feel unnecessary or exploitative, it might be time to reconsider the relationship with your partner.
- The implementation has stopped without meeting your expectations.
A partnership breakdown is often most apparent when projects stall or stop without achieving the promised outcomes. This can leave you with an incomplete solution that doesn’t meet your business needs or justify the investment made.
Each of these signs can have a devastating impact on your existing Dynamics project. And it’s not just money and time – these issues with your partner can influence the well-being of your employees and the quality of your data.
How to Select the Right Partner for Microsoft Dynamics 365 Business Central
How to Select the Right Software Solutions Partner for Microsoft Dynamics NAV and 365 Business Central
The Crucial Role of Second Opinions in Managing Your Business Central System
When a person gets the advice of more than one professional, it’s called a second opinion. It’s regularly used in healthcare, such as when your doctor recommends surgery, or your current treatment is not working. A second opinion is used to gain confidence in the decision made by an expert. So, why not do the same for your Dynamics 365 solution?
Think about it. Your business has invested hundreds of thousands of dollars in a business management solution designed for operational efficiency and enhanced production. You’ve relied on one partner to get you there, but now you’re starting to see cracks in the foundation.
All too often, we meet Dynamics 365 customers who have been having problems with their software partner and the system for far too long. Before you get hit with costly delays and overages, we highly recommend getting a second opinion of your software system. This check-up will tell you if everything was set up correctly in the beginning and assess how to optimize the solution for your business. At the very least, a second opinion will give you the reassuring thumbs up you are hoping for.
Get a Second Opinion of Your Dynamics NAV System
When a person gets the advice of more than one professional, it’s called a second opinion. It’s regularly used in health care, when your doctor recommends surgery, or your current treatment is not working. The point is, a second opinion is used to gain confidence in the decision made by an expert. So, why not do the same for your Dynamics NAV solution?
Think about it. Your business has invested hundreds of thousands of dollars in a business management solution designed for operational efficiency and enhanced production. You’ve relied on one partner to get you there, but now you’re starting to see cracks in the foundation.
All too often, we meet Dynamics NAV customers who have been having problems with their partner and the system for far too long. Before you get hit with costly delays and overages, we highly recommend getting a second opinion of your Dynamics NAV system. This temperature check will tell you if everything was set up correctly in the beginning and assess how you are optimizing the solution for your business. At the very least, a second opinion will give you the reassuring thumbs up you are hoping for.
And if you’re thinking of upgrading to a newer version, or moving to Dynamics 365 Business Central, you’ll want to be sure that everything in your current system is working and working properly. Don’t port over trouble, solve it with a second opinion today!
Maximize Your ROI with an Assessment from Tigunia
If you’re contemplating an upgrade or transition to Dynamics 365 Business Central, ensuring the integrity and functionality of your current system is essential. Unresolved issues can greatly compromise operational efficiency and hinder scalability.
An in-depth software assessment, or “second opinion” provides a crucial check on the health of your existing setup, pinpointing enhancements to boost business value and leveraging expert insights to future-proof your system against evolving demands. This proactive evaluation not only confirms the robustness of your setup but also ensures a seamless transition or upgrade, safeguarding your investment.
Take the first step towards optimizing your enterprise’s capabilities by scheduling a comprehensive assessment of your Dynamics 365 system.