Carlos Perez

Carlos Perez is Tigunia’s Director of CRM and a Microsoft Dynamics 365 specialist with over 18 years of experience delivering customer engagement solutions across sales, customer service, marketing, and field service. He leads with a solution-architecture mindset, helping organizations design the right structure first, then tailoring Dynamics 365 with thoughtful customization, integrations, and user-focused training. Carlos also brings strong Power Platform experience, including automation and analytics, and is comfortable guiding implementations using agile, waterfall, or hybrid approaches to keep delivery predictable and outcomes aligned to the business.